Our Commitment to Health, Safety and Security

In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO), and the local (Health) authorities in Antigua & Barbuda. For up-to-date information and further details, please refer to the  WHO and the Centers for Disease Control and Prevention.

Heritage Hotel has activated its crisis response protocol and has a strong support team in place. Our hotel has adopted agreed industry protocols for dealing with the Coronavirus.  We have taken all essential preparatory and preventative measures - ranging from hygiene (including increased cleaning and sanitising frequency) to guidelines on how to handle suspected or confirmed cases of Coronavirus (COVID-19) or lockdowns for quarantine purposes in cooperation with the local authorities.

We are constantly monitoring and following the changes in recommendations and guidelines of the local Government and the local Health authorities to continue working towards providing the best service possible, while ensuring the safety of our guests and associates, within the guidelines issued by the local authorities.

Our Cancellation Policy

We are constantly updating our cancellation policy to reflect the most recent developments related to the COVID-19 pandemic, and to offer our guests as much flexibility and planning comfort as possible.

Individual Reservations:

  • We allow free modifications or free cancellations for all existing and new reservations for stays until April 30, 2020.

  • Modification to existing reservations will be subject to availability and any rate difference.  Please contact us directly at heritagehotel@candw.ag

  • Guests who booked via online travel agents or third-party travel professionals are advised to contact their booking provider for information on their policies.

  • For reservations with stays after April 30, 2020, our normal cancellation policy applies.


During this period, we will continually provide you with the latest information and updates. Thank you for your support and we look forward to welcoming you at our hotel soon.  So, until then stay safe and God bless.

Heritage Hotel, Redcliffe St., St. John's, Antigua 
+1 (268) 481-7531 | heritagehotel@candw.ag

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