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Our Commitment to Health, Safety and Security

In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO), and the local (Health) authorities in Antigua & Barbuda. For up-to-date information and further details, please refer to the  WHO and the Centers for Disease Control and Prevention.

Heritage Hotel has activated its crisis response protocol and has a strong support team in place. Our hotel has adopted agreed industry protocols for dealing with the Coronavirus.  We have taken all essential preparatory and preventative measures - ranging from hygiene (including increased cleaning and sanitising frequency) to guidelines on how to handle suspected or confirmed cases of Coronavirus (COVID-19) or lockdowns for quarantine purposes in cooperation with the local authorities.

We are constantly monitoring and following the changes in recommendations and guidelines of the local Government and the local Health authorities to continue working towards providing the best service possible, while ensuring the safety of our guests and associates, within the guidelines issued by the local authorities.

Our Cancellation Policy

We are constantly updating our cancellation policy to reflect the most recent developments related to the COVID-19 pandemic, and to offer our guests as much flexibility and planning comfort as possible.

Individual Reservations:

  • We allow free modifications or free cancellations for all existing and new reservations for stays until April 30, 2020.

  • Modification to existing reservations will be subject to availability and any rate difference.  Please contact us directly at heritagehotel@candw.ag

  • Guests who booked via online travel agents or third-party travel professionals are advised to contact their booking provider for information on their policies.

  • For reservations with stays after April 30, 2020, our normal cancellation policy applies.

 

During this period, we will continually provide you with the latest information and updates. Thank you for your support and we look forward to welcoming you at our hotel soon.  So, until then stay safe and God bless.

COVID-19 - ASSUMPTION OF RISK & COVENANT NOT TO SUE

(Important Legal Info)

Dear Guests,

 

Please know that we have always taken your health, safety, and comfort very seriously, and we have always enjoyed a well-deserved reputation for maintaining very high levels of customer service, cleanliness, and safety

Presently, we are taking enhanced health and safety measures throughout the Hotel to help maintain a clean, safe and comfortable environment for our valued guests, staff members, and visitors.  For your safety and that of others, please adhere to all posted rules, signage, and instructions during your stay with us.  Compliance with social distancing, hand washing and sanitizing, and similar instructions will be of primary importance.

Covid-19 (coronavirus) is highly contagious, potentially deadly, and may result in serious illness, injury, or death.  There is an inherent risk of coronavirus/Covid-19 exposure anywhere people are, or have been, present.  The CDC has indicated that certain people may be at greater risk, namely the elderly and those with compromised immune systems and other underlying conditions.  However, young and healthy people may also suffer severe illness, injury and death, and should therefore take precautions.

As a condition of visiting the Hotel and using any of its services, facilities and amenities, you VOLUNTARILY AGREE TO FULLY ASSUME ALL RISKS related to Covid-19 exposure.  You further AGREE that you SHALL NOT SUE OTHERWISE HOLD LIABLE the Hotel, its owners, employees, agents, insurers, and any relevant tour operators, travel agencies, and travel agents, including without limitation (insert name of property) for any Covid-19-related illness, injury, death, losses or damages of any kind or nature whatsoever.  Kindly note that all arriving guests will be required to sign a waiver to this effect at check-in.

This Assumption of Risk and Covenant Not to Sue applies to all guests and visitors including but not limited to any minor children for whom an adult guest or visitor is a parent, guardian, or is otherwise responsible for.  This Assumption of Risk and Covenant Not to Sue shall be LEGALLY BINDING.  Should any guest or visitor bring a claim, suit or any other action in violation of this provision, the claim, suit or other action shall be DISMISSED WITH PREJUDICE (meaning permanently dismissed) and all costs of dismissal, including but not limited to reasonable attorneys’ fees and court costs, shall be borne by the party who wrongfully brought the claim, suit or other action in violation of this Assumption of Risk and Covenant Not to Sue.

Please understand that, without this Assumption of Risk and Covenant Not to Sue, it would be nearly impossible for the Hotel to operate under the current circumstances.  We don’t like legal jargon any more than you do, and we look forward to the day (hopefully in the near future) when all of this goes away.  In the meantime, we feel it is only fair that you are fully informed and allowed to make the best possible decisions for you and your loved ones.

We greatly—and very sincerely—appreciate you and your business, and we look forward to providing you with an excellent Caribbean holiday.  Thank You!

Heritage Hotel, Redcliffe St., St. John's, Antigua 
+1 (268) 481-7531 | heritagehotel@candw.ag

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